Incident Readiness
When production breaks, does your team have a playbook, or does everyone just Slack the one person who knows the system? We build the runbooks, alerts, and processes so the next incident doesn't become a war story.
The Problem
Most startups are one bad deploy away from a 3 AM scramble. There's no playbook, alerts fire for everything and mean nothing, and the post-mortem is a blame game. The cost isn't just downtime, it's the engineers who burn out and leave.
Who This Is For
Teams where production incidents mean calling the same person every time. Engineering orgs that have survived a bad outage and want to make sure it goes better next time. Companies where on-call is destroying retention.
Typical Outcomes
Timeline Options
Quick Start (7 days)
- Severity framework
- Top 5 runbooks
- Alert audit and cleanup
- On-call rotation design
Full Engagement (14 days)
- Everything in Quick Start
- Full runbook library (10+)
- Post-mortem framework
- Communication templates
- Tabletop exercise
Enterprise (30 days)
- Everything in Full Engagement
- Full observability audit and cleanup
- Custom tooling integration
- Team training sessions
- 30-day support period
This might not be a fit if...
- You don't have production systems or customers yet
- You need 24/7 managed incident response (we build the system, we don't run it)
- You're looking for SRE outsourcing
What You Get
The Transformation
Before
- 3 AM Slack messages to the one person who knows
- 100+ alerts firing, nobody knows which matter
- On-call rotation burning out your best engineers
- Post-mortems that feel like performance reviews
- Same incidents recurring every 3 months
After
- Clear runbooks, anyone on rotation can respond
- Alerts trimmed to signal, not noise
- On-call distributed fairly, with escalation paths
- Post-mortems that generate real action items
- Recurring incidents identified and fixed at the root
Engagement Models
Project-based
Fixed scope, fixed timeline, fixed price. Ideal for specific security initiatives.
Retainer
Ongoing support with priority response. Perfect for continuous security needs.
What influences pricing?
- Team size and environment complexity
- Timeline and urgency requirements
- Scope of systems and platforms
- Ongoing support and maintenance needs
Frequently Asked Questions
Explore Other Services
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SOC 2 (India)
SOC 2 Type I + Type II readiness for Indian seed startups, priced in rupees. We build you to audit-ready and shortlist India-based licensed CPA firms so the all-in lands at ₹15-30L instead of the ₹35L+ Western default. Vanta / Drata / Sprinto / Scrut integration, and a build cadence calibrated to Indian engineering economics. The attestation itself is always issued by the licensed CPA firm you engage.
Virtual CISO
Security leadership on a monthly retainer. One named person who owns your security decisions, answers your customers' questionnaires, and keeps cloud cost and cloud risk on the same review cadence, without a full-time CISO salary.
Chennai
Your cloud, infrastructure and security team on a monthly retainer, run from Chennai. Lower cloud bills, infrastructure that holds up, and security that stands up to scrutiny, for a fraction of what one senior hire costs. Remote-first, IST working hours, in-person in Chennai when it genuinely helps.
UAE
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India
One senior owner for cloud, infrastructure and security across your Indian startup, on a monthly retainer in rupees. Built around what Indian teams actually get asked for: DPDP obligations, RBI overlays for fintech, and SOC 2 or ISO 27001 readiness priced for Indian engineering economics rather than Western defaults.
Bangalore
Cloud, infrastructure and security owned by one senior practitioner, on a monthly retainer, for Bangalore startups competing against the most expensive DevOps hiring market in India. Remote-first on IST hours, with the fintech and SaaS compliance surface Bangalore teams actually run into.
DaaS
Fixed-scope, fixed-price DevOps and security engagements you can start this week: cloud cost investigation, security audit, incident-readiness sprint, compliance gap scan. The quote is agreed before work starts, and every engagement ends with findings your team keeps. Start on demand, scale to fractional if you want it owned monthly.
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Migration
Startup-sized cloud migrations that arrive secure and cost-controlled: PaaS to cloud (Heroku class exits), cloud to cloud, region moves for data-localization, and account consolidation. Fixed scope, fixed price, senior engineer end to end. The migration is the cheapest moment you will ever have to fix cost and security; we use it.
AI Search Visibility
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See what your cloud is hiding.
Book a 20-minute infrastructure review. No pitch, just practical insights.