Incident Readiness
When production breaks, does your team have a playbook, or does everyone just Slack the one person who knows the system? We build the runbooks, alerts, and processes so the next incident doesn't become a war story.
The Problem
Most startups are one bad deploy away from a 3 AM scramble. There's no playbook, alerts fire for everything and mean nothing, and the post-mortem is a blame game. The cost isn't just downtime, it's the engineers who burn out and leave.
Who This Is For
Teams where production incidents mean calling the same person every time. Engineering orgs that have survived a bad outage and want to make sure it goes better next time. Companies where on-call is destroying retention.
Typical Outcomes
Timeline Options
Quick Start (7 days)
- Severity framework
- Top 5 runbooks
- Alert audit and cleanup
- On-call rotation design
Full Engagement (14 days)
- Everything in Quick Start
- Full runbook library (10+)
- Post-mortem framework
- Communication templates
- Tabletop exercise
Enterprise (30 days)
- Everything in Full Engagement
- Full observability audit and cleanup
- Custom tooling integration
- Team training sessions
- 30-day support period
This might not be a fit if...
- You don't have production systems or customers yet
- You need 24/7 managed incident response (we build the system, we don't run it)
- You're looking for SRE outsourcing
What You Get
The Transformation
Before
- 3 AM Slack messages to the one person who knows
- 100+ alerts firing, nobody knows which matter
- On-call rotation burning out your best engineers
- Post-mortems that feel like performance reviews
- Same incidents recurring every 3 months
After
- Clear runbooks, anyone on rotation can respond
- Alerts trimmed to signal, not noise
- On-call distributed fairly, with escalation paths
- Post-mortems that generate real action items
- Recurring incidents identified and fixed at the root
Engagement Models
Project-based
Fixed scope, fixed timeline, fixed price. Ideal for specific security initiatives.
Retainer
Ongoing support with priority response. Perfect for continuous security needs.
What influences pricing?
- Team size and environment complexity
- Timeline and urgency requirements
- Scope of systems and platforms
- Ongoing support and maintenance needs
Frequently Asked Questions
Explore Other Services
Cloud Audit
We audit your AWS, GCP, or Azure environment, finding the ghost costs draining your runway and the security gaps hiding underneath. Most teams find both within the first week.
Pipeline Security
Your pipeline is deploying secrets to production and you probably don't know it. We audit and harden your CI/CD, catching vulnerabilities before they ship, not after.
See what your cloud is hiding.
Book a 20-minute infrastructure review. No pitch, just practical insights.